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California,
USA Ø
Mexico
"Dear Reece,
I
was very pleased with your service and we are very thankful for
the care provided to Ziggy by you and your associates in
California and Mexico. Ziggy arrived to Mexico City a bit tired
from all the travel but happy and healthy. Thank you again for
taking good care of my pet during his move." |
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| Arkansas,
USA Ø
China
"Don,
Ginger
is doing very well. She seems to have adapted to the
new environment after only two or three days--she was
happy to see the family. Thanks for the excellent
delivery. From my perspective, it went extremely
well. I have no suggestions for improvement."
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| California
Ø
Pennsylvania
"Reece,
Thank
you for your work on transporting our pets across the
country.
We were worried about how they would be on the
plane but not when they were in the care of your contacts.
They were all very pleasant to deal with and
genuinely cared for the welfare of our little ones.
We felt very comfortable dealing with you, and were
very relieved when you were able to contact us so quickly
when we had questions.
When people ask how we got three birds and a dog
from one side of the U.S. to the other they are impressed
when we tell them it was just a few phone calls and a
couple of emails.
We never lifted a finger.
You will most certainly have our business if we are
relocated again."
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| Cobham,
UK Ø
Weston, CT, USA
"Hi Ross!
We
are absolutely thrilled with the way the dogs were treated
before, during and after the flight to the States! I
understand that there was a huge tailback on the M25 when
the dogs were in transit, and they were still able to make
the plane, after stopping at a vet en-route! World Care, and
its partners who assisted them in England and the US,
deserve high praise for making the move as comfortable as
possible for my 14 year old dog, and also the "young'un",
who are both now quite happy to be reunited with the family!
I
know I had to reschedule their flights several times, and
you were always very patient with me! Your understanding and
flexibility certainly helped make this move less stressful
than it would otherwise have been.
Thank
you for all your help. Of course, if I can only choose
"Good" or "Bad", you get
"Good." I would recommend you add
"Excellent" or "Awesome" in the future,
as I would prefer to select one of those!!
Have
a great summer, and stay far, far away from the M25 on the
upcoming bank holiday!" |
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Jocelyn - Owner of Cappy
& Chelsea |
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| Atlanta,
USA Ø
Huntingdon, UK
"Ross,
…I
certainly appreciate all your hard work in ensuring that
Biscuit and Cody were well looked after during their trip
and for ironing out all the details on our behalf. I
felt absolutely confident that our pets were in good hands
and would most certainly recommend World Care Pet.
Needless-to-say I would not hesitate to contact you again if
we were to embark on any further travels.
I wish you and your colleagues well for the further success
of your Company and thank you again for your efficiency and
kindness."
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Caroline
-
Owner of Biscuit & Cody |
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| Saffron
Walden, UK Ø
Jumeirah, Dubai, UAE
"Ross,
They were delivered late yesterday afternoon and settled into their new air-conditioned quarters. They have started eating/drinking and using the litter tray so that's a good sign. We left them about 8 o'clock last night and when we came back this morning everything was quiet. So up to now it all looks good.
We very much appreciate the excellent service provided by you personally with very close monitoring of every stage and keeping us advised as each action was completed. We would not hesitate to recommend your service to anyone else contemplating moving pets.
Once again thank you for your assistance over the last few weeks, it is much appreciated.
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Roger
and Eileen -
Owners of 4 Cats |
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| New
York, USA Ø
Hong Kong
"Hi Reece,
Riggs has arrived safe and sound, albeit extremely warm in this himidity! Thank you so much to you and your wonderful company for a premier service from beginning to end. I took the liberty of singing your praises to my relocation agent in HK who I am sure will be recommending you in the future.
Kind regards. |
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| "Don,
Thanks for all your help on this one. I was very happy with the services provided and I am sure the Cardin's will be as well.
Look forward to working with you again. |
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| Connecticut,
USA Ø
Australia
"Dear Don,
Can't believe I haven't done this before, but assuming I haven't, a big thank you for all your efforts on our behalf. Frodo and Gimli have now done their stint in quarantine and are at home getting slowly acquainted with the Australian countryside (no snakes so far). We all seem to be settling in well, but if we ever plan to move around the world again we'll be in touch.
Thanks again. |
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Maria
- Owner of Frodo & Gimli |
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| "Thanks Don,
you're the best!" |
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| China Ø
USA
"Hi Reece,
Whew, sorry for the late reply.
Just a bit overwhelmed with all the 'new move' stuff. Yes,
the Aristocat Resort did do a nice job with Tibbs. Tony
seemed to be a very conciencious caretaker. The facility
was very clean and welcoming. Your level of concern and
care was exceptional, I must say that I was impressed and
will make note of your "above and beyond" care and services
as I continue to communicate with my relocation services
company.
Again, thanks for your exceptional services and a belated Happy New Year to you! |
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| USA Ø
Dubai
"Dear Don,
Thank you sooooo much for you assistance on this. Thanks to all!!
Just so you know, the problem came up that Singapore Airlines told them that they would not GUARANTEE they would take the rabbit on board at all......so.....that would not even be our problem at that point. The family has decided to leave the rabbit behind and get their 10 year old son a new one in Dubai....hope they have rabbits there...
What can I say. All in a day's work. You all have been wonderful. It did earn us great points for service!! |
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| USA Ø
UK
"Hi Reece,
Buttons arrived safe and sound today at 1pm England time. He appeared well taken care of and did not seem affected from his travels. My daughters were very excited to see him again. I want to thank you very much for all your help and let you know that we are very impressed with your level of service in transporting pets overseas. Hopefully we will work with you again when we return to the United States. Thank you again for Buttons smooth transition to England."
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| New
York Ø
UK
"Don,
Many thanks for your email!
Re feedback, please feel free to use me as a reference! It was extremely stressful
for me to put Brandy on a plane for a trans-Atlantic flight -- you were really able to reassure me by explaining the process, etc. Also, it's great that you have people like Francia -- my mother told me that Brandy "bonded" with her immediately, so was not nervous in leaving with her. You were always very responsive in answering my emails and phone calls, and in addressing all of my questions.
The only "glitch" was that a driver was not available to bring Brandy from LHR to my home at the later time of 6:30pm. However, I recognize that this time change was requested by me somewhat at the last minute, and importantly it worked out in the end (she arrived around 5pm and my assistant was able to meet her.)
Finally the "door to door" service (from my parents' home in NJ to my home in London) was fantastic. I could not have managed the logistics from the UK.
Brandy is doing very well in her new home!
Many thanks again.
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| UK Ø
Michigan, USA
"Ross,
Thank you so much. Probably the most stressful part has been worrying about Thelma. You and your company have made this much easier to deal with.
Kindest regards and have a great holiday
season.
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| Denver,
US Ø
UK
"Hi Don,
Kiva is doing great! She did not get to our house until 12 hours after
arriving at Heathrow, and was a little apprehensive at first, but settled
down by the next morning. When I arrived home from work Thursday, she was
at the door to greet me just like she did in Hong Kong.
The help your team provided was excellent. I cannot think of anything that
could have been done better. You made this very difficult process stress
free and very comfortable for us.
Thank you again.
Best regards, and Merry Christmas!
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| Japan Ø
UK
"Ross,
Thank you for the update on Oscar. As to your service and help I can only
say it is first class.
I would definitely use you again if we relocate (unfortunately a strong
possibility!) and I have mentioned this to both my husband and his HR
department.
Thank you very much indeed.
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| UK Ø
Australia
"Hi Ross,
Thanks for checking on Harley. Yes, you're right, I rang and spoke to Colleen who told me he was fine. I needed to speak to someone here for my peace of mind. Putting Harley in that cage in the van was very difficult for me, soft lad that I am.
You asked for feed back:
I first looked into the possibility of sending Harley to Oz, when we started thinking about moving there in 2001. I found it very difficult getting information and advice from Defra and our vet and
realized just what a precise task it would be.
When we finally got our visas,
we spoke to two removals companies: one recommended you
and the other recommended a competitor. Your more professional
approach and personal follow up phone call were very impressive
and made us feel that you saw Harley as a living thing and
not just a parcel. The constant updates by email and knowing
you were at the end of the phone was also reassuring.
Many thanks for taking a great deal of the stress out of a very tortuous process and taxing time.
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Wilf
& Claire - Owner of Harley |
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| Mexico Ø
Switzerland
"Dear Reece,
Thank you very much. We received BICHO today and you made my family very happy. It was really a pleasure working with you. I would not hesitate to recommend you to everyone I know since we could not be more pleased with the service and all the
attention we received.
It really was a great pleasure working with someone as professional as you are.
I am sure I will work with you again next time we need to move.
Thanks again for all your support and warm regards.
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| Virginia
Ø
Arizona
"Reece,
Thanks for your help getting Alydar and Seattle here in Arizona safe and sound. They arrived on schedule and did not even have jet lag. The folks we worked with in Virginia and Arizona did a great job. Cindy and I were very pleased with the entire process. Thanks again!
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Bill
- Owner of Alydar & Seattle |
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| Mexico Ø
Chile
"Reece,
No other comment than thank you for your professional and
excellent work.
Best regards.
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| New
Mexico Ø
Chile "Reece:
The thanks is ours for a job well done. Not having to worry too much about our pets helped us stay focused on the rest of the move. All parties were professional and did a good job. The pets lost some weight on the trip (dehydration) and we gave them water at every opportunity. The fact that they are young helped them pull through it all.
Thanks again..
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McKay
- Owner of Trillian & Zaphod |
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| UK Ø
USA "Ross:
Would like to thank you as well. Your service was by far the most smooth portion of the move and if I had to choose that's the way I'd want it. The cats are really doing great and have adjusted almost completely. If/when I relocate again I'll be sure to look you guys up.
Thanks, and thanks from Osh and Yosh.
Thanks again.
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Peter
- Owner of Osh & Yosh |
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| UK Ø
USA "Ross:
I do not have anything but Positive Comments about your service... I appreciated the frequent communication and sensitivity to travel schedule that you provided. Plus
coordinating with Joel at the Kennel in the UK was appreciated.
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| Switzerland
Ø
UK "Ross:
Just a short e-mail to announce you that I’m extremely happy with the first part of my moving to the UK: my cat arrived safely yesterday in the UK.
Ross Gays from WorldCare pet transport arranged everything very well and to my entire satisfaction. The organization of the trip as well as the choice
- and then reservation - of a quarantine facility were brilliantly and professionally done. In addition, Ross was empathic and supportive to me in these hard times when I had to leave my cat and send it abroad. He took away the sorrows I had from me in keeping me regularly informed of the progression of my cat’s trip, and I am grateful for his support and understanding.
I wish to let you know that I appreciate Ross (and his colleagues’) outstanding support in this important part of my moving to the UK, and that I am looking forward now to moving personally next week to London.
Friendly greetings from Switzerland.
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| USA Ø
Hawaii "Reece:
The cats and dog are doing
great, in no small part because of you and your company. My sincere thanks. I've often said the best way to tell an ok company from a great one, is not how many mistakes they make but how they react to mistakes and handle problems. You have shown you are a person of integrity and run a truly "great
company." I would not hesitate to recommend your services to anyone with beloved pets.
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| Istanbul,
Turkey Ø
Virginia, USA "Reece:
Thanks so much. Holly is very happy. You have been an absolute delight to work with, and Debby's parents were so happy with the girls that delivered Holly. We appreciate your acceptance of our feedback regarding
Sumerman.
Should you ever require a reference, we would be happy to provide one.
Sincerely,
Holly's family!
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| Kuwait Ø
Pittsburgh "Hi
Reece:
THANK YOU AGAIN
FOR YOUR HELP. HAJI IS ADJUSTING WELL. I THINK
HE WILL FIT IN JUST PERFECT WITH MY OTHER DOG AND SON.
KEEP UP THE GREAT WORK, YOU ARE A LIFESAVER!
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| Netherlands
Ø
New York
"Hello Reece:
I would like to
thank you for the professionalism in handling Sammy. My
parents phoned us last night to say that he arrived, which
was a big relief for my wife. We have already and will continue
to recommend your services to our friends and colleagues
in the US and Europe. It is really been a pleasure to use
your service. Thank you.
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| Seattle,
Washington Ø
Mildenhall, UK
"Don,
Thank you so much
for your quick response on this. I've turned in my claim
to finance, already. Thanks to you, it looks like Judi and
I will be reimbursed $550.00. I am so glad, and lucky, that
we "accidentally" crossed paths. Thanks for EVERYTHING
that you've done for us.
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| Mexico
Ø
Darien, CT
"Reece/
World Care Pet staff:
Your
service can be resumed like this:
Excellent
and friendly, you made us feel that Mr.Blitz was
in the best hands all the time, we really felt Blitz
was safe and doing well through the trip. So you must feel
great!!! My family says THANKS!!! FOR GREAT SUPPORT AND
BLITZ's SAFE ARRIVAL!!!!
You and your staff are very professional and best
of all service/people/pet oriented...
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Carlos
- Owner of Mr. Blitz
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| New Jersey
Ø
Melbourne, Australia
"Hello
Don,
Absolutely
no complaints from either Lucy or me; she seems to have
adjusted beautifully to all things Australian. We are trying
to get her acclimated to her new home, and so far, so good.
Thank you for taking such good care with Lucy and for getting
her here to us so painlessly. We, and Lucy, are very grateful
for your contientiousness and will be sure to sign you up
for our return trip to the States, whenever that may be.
Thanks again, Don, for a job beautifully done.
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